Troubleshooting
My PIX was paid but DEPIX did not arrive — what to do
Complete guide to diagnose delayed or missing DEPIX in your wallet: common causes, D+1 deadlines, MED status, and what to do in each scenario.
MED (bank chargeback) — how to defend yourself
What MED is, email defense deadline, required proofs, Dashboard status flow, permanent CPF block, and how to avoid account suspension.
Customer's bank flagged the PIX as "suspicious" — what to do
Why another name shows on the customer's receipt, how to reassure them with ready script, and what to do if their bank blocks the PIX as anti-fraud.
QR Code expired — how to generate a new one and what changes
DEPIX QR expiration windows by type (20 minutes on Gerar Cobrança, My Store and API), what happens if customer pays after, and how to reissue for free.
Is PixGo Safe and Trustworthy? Or a Scam?
Is PixGo trustworthy? PIX is processed by Central Bank-regulated partners and DePix goes to your self-custody wallet. See how security, fees and custody work.
Fees, Limits & Timing
How PixGo D+1 works (and why there is no D+0)
PixGo D+1 settlement rule fully explained: calendar day (not business), weekend/holiday examples, and why D+0 instant settlement doesn't exist.
PixGo fees — complete structure with examples
PixGo fees: 2% of the amount, + R$1 on sales from R$10 to R$49.99 and R$0.50 per D+1 transfer to your wallet, with 6 step-by-step calculation examples.
Limits — per QR Code, per level and from the payer's bank
How PixGo's 7 levels work (Beginner to Elite), the per-QR Code limit, the payer's bank limits and the Buy Crypto cap on PixGo Wallet, all explained.
How to level up on PixGo and unlock higher limits
PixGo's 7 levels, from R$ 300 to R$ 6,000 per charge: your level rises on its own with the total received. See how to track it and what doesn't help.
Cash Out & Use
How to cash out DEPIX — 4 paths to Reais, card or crypto
Compare the 4 ways to cash out DEPIX: PixGo Wallet Pix button, CryPix, BRSwap + Ether.fi card, or Peg Out to native Bitcoin. Fees, timing and pros/cons.
Liquid Gas Station — what it is, when you need it, how to use
Why every Liquid transaction needs L-BTC for fees and how PixGo's Gas Station solves it: the Buy Gas button converts a little USDt or DEPIX into L-BTC.
Wallet Pix button — send PIX straight to a bank account
PixGo Wallet PIX button via integrated CryPix: step-by-step to send DEPIX straight to bank account, R$100 minimum, fees, and how to avoid common pitfalls.
How to create a CryPix account in PixGo Wallet (with email verification)
Step-by-step CryPix sign-up inside PixGo Wallet: email verification with a 6-digit code, resending, common errors and logging in on other devices.
Buy Crypto on PixGo Wallet — buy USDT and BTC with BRL
Buy USDT, BTC or L-BTC with PIX on PixGo Wallet: from R$ 15 (R$ 100 for BTC) up to R$ 500 per day, fee shown before you confirm, and self-custody.
Pay PIX and bills with USDT, BTC or DePix — Crypix.me guide
Pay bills, IPVA, electricity and suppliers with USDT, BTC or DePix through Crypix.me, straight from PixGo Wallet, without converting to Real at a bank first.
Real-time PIX-to-USDT converter — step-by-step tutorial on PixGo Wallet (BrSwap)
Receive PIX (DePix reaches your wallet the next day), open BrSwap in PixGo Wallet and swap for USDT at a live quote. Go back to Real through CryPix.
Tax & Account
How to report DEPIX on Brazilian income tax (IN 1888/2019)
How to report DEPIX on Brazilian income tax 2026: IN 1888/2019 rules, exemption, holdings above R$5k, sales above R$35k/month. Ask an accountant.
Recover inactive/banned account or forgot password
How to recover your PixGo account: 3 paths via Naka chat on /login, the official @PixGoOrg Telegram or a ticket. Banned account, forgot password, CPF check.
Delete your PixGo account (LGPD right)
Your LGPD right to delete your PixGo account: how to request permanent deletion by email, a checklist, the legal deadline and what the law makes us keep.
Can I use PixGo with a CNPJ or MEI?
You can use PixGo with a CNPJ or MEI: same levels and fees as a CPF account, NFS-e invoices through the city hall and what MEIs need to watch out for.
Reporting Crypto + PIX on Brazilian Income Tax 2027 — Full Legal Guide (Law 14.478/2022 + IN 2.291/2025)
Tax compliance for PIX and crypto users in Brazil: Law 14.478/2022, Decree 11.563/2023 and RFB Normative 2.291/2025. How to file as MEI, holder or payer.
For Developers
API error codes — how to debug everything
Complete PixGo API HTTP responses (400/401/422/429/5xx), common error messages, debug techniques, and how to reproduce bugs before opening a ticket.
Recurring billing and subscriptions with PixGo API
Complete recurring billing implementation with PixGo API: cron, retry, grace period, /recurrence module integration — with PHP, Python and Node code examples.
No coding skills? ChatGPT + PixGo API: automate WhatsApp sales
Beginner step-by-step: use ChatGPT as a copilot to generate PIX charges automatically on WhatsApp via Z-API or Evolution, even without coding skills.
PixGo API v1 — developer guide
Complete PixGo API v1 guide: create API Key, generate payments via POST, receive HMAC webhooks, endpoints, rate limits and payload with PHP/Python/Node samples.
Bonus
Receive PIX without a business account — see how PixGo helps your business
Get paid via PIX with no business account or crypto skills: no monthly fee, a fee only when you sell, money in your wallet the next day. With 2 example cases.
Sell more with PixGo — 10 practical tips
10 practical ways to sell more on PixGo: My Store, a clear product description, anticipating the receipt-name doubt, email recovery, affiliates and more.
PixGo Wallet from zero — complete first steps
PixGo Wallet from zero for total crypto beginners: create wallet, save 12-word seed, first DEPIX deposit, first send, and Liquid Network basics explained.
PixGo Wallet security — protect your seed and your DEPIX
PixGo Wallet security: correct seed backup in 2 places, 6 common mnemonic scams, biometrics, devices, hardware wallet recommendations and monthly checklist.
Link external wallet to receive DEPIX in My Profile
How to link external Liquid wallet (SideSwap, Blockstream Green, AQUA, Ledger or Bitfinex) in your PixGo profile to receive DEPIX directly, with safety steps.
How not to fall for scams — fraud signs for sellers and customers
6 common PIX and crypto ecosystem scams (fake support, cloned site, fake airdrop, MED-trap) and 8/8 checklist to spot fraud before losing money.
How to create a PixGo checkout link and share it
3 ways to create a PixGo checkout link: standalone /depix QR, My Store permanent link, or API v1. Share via WhatsApp, Instagram, ads or printed QR Code.
Configure PixGo My Store — full custom checkout setup
PixGo My Store setup in 6 steps: logo, description, products, shipping, coupons, webhook and automatic recovery email on each product's pixgo.org/pay/ link.
Does PixGo have a fixed QR Code? All about permanent QR and reusable link
Traditional static QR Code does NOT exist on PixGo, but the My Store permanent link works as a fixed QR: print it, paste it, use it forever without expiring.
Liquid Network for beginners — why PIX + crypto need this network
Liquid Network without jargon: federated Bitcoin sidechain, 1-min blocks, fees of a few sats, Confidential Transactions and assets like L-BTC, DEPIX, USDT.
PixGo vs DePix vs Bipa — which to choose in 2026 (honest comparison)
Comparison of PixGo, DePix/Eulen and Bipa for Brazilian SMB sellers: PIX billing, self-custody, DePix support, fees, monthly cost and when to pick each.
Receive PIX in Real and hold in Dollar (USDT) on PixGo Wallet
Receive PIX, DePix reaches your wallet the next day and, to keep value in dollars, swap part of it for USDT on PixGo Wallet. No exchange and no monthly fee.
MEI: receive PIX in crypto without becoming a crypto company (Law 14.478/2022)
A Brazilian MEI can legally receive PIX and convert to DePix or USDT: stay MEI, declare revenue normally; Eulen, the DePix issuer, handles KYC and reporting.
Recurring automatic PIX billing — 5min setup, no monthly fee, no CNPJ
Barbershop, gym, mentoring: bill monthly fees via PIX with e-mail reminders, no platform monthly fee and no CNPJ needed. It is not an automatic debit.
How to Receive PIX Without a Card Machine
Get paid via PIX from your phone, with a link or QR Code, no device rental and no business entity required: money reaches your wallet the next day.
How to Generate a PIX QR Code to Get Paid
How to generate a PIX QR code to get paid and have the money land as a Real-backed stablecoin in your own wallet. Personal-key QR vs checkout link explained.
How to Receive PIX Without a Bank Account
On PixGo, sales don't go to a bank account: the customer pays a regular PIX and DePix reaches your wallet on D+1. See how it works, fees and limits.
